Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the MyGEO platform (the “Service”), available notably at trackmygeo.com. The Service provides Generative Engine Optimization (GEO) tools: AI visibility measurement, competitive analysis, alerts and related features. Any registration or use of the Service implies full acceptance of these Terms.

“User”: any natural or legal person using the Service. “Account”: personal space giving access to the Service. “Customer Content”: data, brands, URLs, catalogs and information provided by the User. “Results”: scores, reports, rankings and analyses generated by the Service.

The User must provide accurate information when creating an Account and keep credentials confidential. MyGEO may suspend or terminate an Account in case of fraud, non-payment, breach of the Terms, or security risk to the Service.

Depending on the subscribed plan (Free, Starter, Growth, Pro, Agency or other commercial offer), the Service may include: AI mention monitoring, competitor benchmarks, diagnostics, alerts, attribution and content tools. Features, quotas (probes, competitors, seats, markets) and prices are shown on the Pricing page or in the applicable quote. MyGEO may evolve the Service, informing affected customers when a change is material.

Free trials or free plans may be offered with limitations. Paid subscriptions are billed according to the chosen period (monthly or annual) and the terms shown at checkout. Unless stated otherwise, subscriptions renew automatically. The User may cancel from their account or by contacting support, per plan rules. Amounts already due remain payable.

The User agrees to: • use the Service lawfully and in accordance with these Terms; • not circumvent technical limits, quotas or security measures; • not resell the Service without consent; • hold the necessary rights over Customer Content (brands, catalogs, Shopify data, etc.); • not use the Service for illegal, deceptive or third-party-harming activities.

MyGEO retains all rights in the Service, software, brands and methodologies. The User retains rights in Customer Content. The User grants MyGEO a limited license to process Customer Content solely to operate the Service (analysis, display, support). Results generated for the User’s Account are intended for the User under their subscription.

Results rely on third-party AI model calls, sampling and heuristics. They are provided for information and decision support. MyGEO does not guarantee: • absolute completeness of mentions; • identical future AI responses; • a commercial outcome (traffic, sales, ranking). Marketing pages may show examples or representative data for illustration.

MyGEO aims for reasonable Service availability but does not guarantee uninterrupted operation (maintenance, outages, third-party dependencies such as Shopify, Stripe or LLM providers). Support is provided per plan, primarily by email.

To the extent permitted by law, MyGEO’s liability is limited to the amounts (excl. tax) actually paid by the User for the Service over the preceding twelve (12) months. MyGEO is not liable for indirect damages (loss of revenue, data loss, reputational harm, etc.), nor for decisions made solely on the basis of Results.

MyGEO processes personal data in accordance with the GDPR. Main purposes: Account management, billing, Service delivery, security, and Service-related communications. Requests: no-reply@trackmygeo.com.

These Terms are governed by French law. MyGEO may update the Terms; the version applicable is the one published on the Site on the date of use. For material changes, Users with an active Account will be informed by reasonable means (email or in-app notice). Contact: no-reply@trackmygeo.com